Frequently Asked Questions

FAQs


Label design

Where do i add text on my label?

We strive to make the tool to design your name label as user friendly and easy as possible. However we did receive the question of where to type in the text for the name label.Once you have clicked the "Add text" button in the middle panel called "Properties" of the tool you can type in your text in the text field called "Enter text". Please see below screenshot to help make it more clear to you

Shipping & Delivery

How long does it take to get my order?

We strive to deliver your order within 4-5 working days after your order is placed. Occasionally some orders may take longer due to the type of product ordered.

Does Forget Me Not deliver Worldwide?

Yes, we will ship all over the world. Shipping costs may vary so please contact us for a quote at info@forgetmenotdubai.com

How much does Shipping/Delivery cost?

For any goods purchased below AED 200 a charge of 20 AED will be added. For any goods purchased above AED 200 the delivery is FREE.
For goods to be delivered outside the UAE please contact us at info@forgetmenotdubai.com.

 

Privacy & Security

Is it safe to order online?

Of course. Forget Me Not uses a Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online feel free to contact us on 050 4259164 or 055 618 0784 and we shall happily process your order.

Does your website use cookies?

Our website uses cookies which are small amounts of information sent from a web server to your computer. These cookies are used to retain login and state information. We do not use cookies to track your internet activity before or after you leave the Forget Me Not web environment. Any activity while you are at our web site may be monitored. No other company has access to our cookies.

I have forgotten my password, how can I find out what it is?

Not a problem, simply follow the steps to retrieve your password within the 'My Account' area or contact us at info@forgetmenotdubai.com

Are my personal details safe with Forget Me Not?

We are committed to your privacy. We do not store credit card details and at no time do we share any of our customers information with any other parties. We do retain customer information in the interest of further communication with our customers. If at anytime you would like your information removed from our files please contact us at info@forgetmenotdubai.com

Why do I need to set up an account?

Our website has some great features to help you while you shop. By setting up an account you can log in on your next visit and reorder any of your previous orders at the click of a button. You can also save favorite products in a 'wish list' to purchase at another time (this is great if you see a gift idea for someone and want to purchase it at a later date) and you can log on to see if your order has been dispatched.

 

General questions

What are the satisfaction guarantee conditions?

All products are conditionally guaranteed for a period of 3 months. If your product is found to be faulty during this time we will, at our discretion, replace or repair it. Please remember that these are products for children and would be subject to wear and tear.

What is your product safety information?

Forget Me Not's Labels are not a toy and should be applied by an adult. All of our products are made with high-quality materials containing no hazardous ingredients. Questions? Contact us at info@forgetmenotdubai.com

What are the terms and conditions for Gift Cards?

Treat your gift card as cash. Lost, stolen or damaged cards will not be replaced. Gift cards are only redeemable online at www.forgetmenotdubai.com. Not redeemable for cash. A user account must be created to activate this card. Cash change will not be given. Any remaining balance may be applied to your online account. Gift cards expire 12 months after the date of issue.

Do you make labels for adults?

Our labels have many uses and can be used for everyone! With a variety of designs to choose from, adults can personalize their labels - don't forget that you can choose any wording, not just your name (e.g. Business Name, Blog Title, email address, etc.).

I'm having difficulty placing my order online. What should I do? We have tried to make our ordering process as easy as possible. If you ever experience any difficulties placing your order, please contact info@forgetmenotdubai.com or +971 50 4259164 or +971 55 618 0784 and we will help you place your order.

How do I find out about specials and promotions?

Keep up to date with the latest specials and promotions by setting up a user account online. To be the first to hear about new products and receive exclusive offers become a Forget Me Not Facebook Fan

 

Our product

Are your labels durable / waterproof?

Yes, our labels are made with the highest quality materials possible so that they can withstand the many challenges of children's environments. Our labels are made with a special backing that will stick to almost any flat surface. All of our multi-purpose labels are dishwasher and microwave safe, while our clothing labels are washer safe. Please refer to individual product pages for detailed information on the benefits of each label type.

Are your Wall Stickers suitable for all surfaces?

Forget Me Not Wall Stickers can be applied to most surfaces such as painted walls, tiles, doors and windows. They will not adhere to fabric/cloth, brick or uneven surfaces. For freshly painted walls please allow 4 weeks before applying your wall stickers.

Can I have a custom logo printed on labels?

We would be more than happy to quote any custom job. If you would like a quote please send an email to info@forgetmenotdubai.com stating the type of product you require, the details of the product, i.e color/s, a copy of your logo if you would like a custom logo, and the quantity you require.

Can I have more than one name on a label?

Our production process only allows one name per product. If the labels are for several family members we suggest ordering a Sibbling Pack, which allows one half to be printed in one name and the other half in the other. Alternatively, you could have just the family name printed on your labels, so everyone can share.

Payment, Pricing & Promotions


What payment methods do you accept?

For orders placed online we accept MasterCard, Visa & American Express cards. Alternatively you may choose to pay cash on delivery.

Where do I enter my promotional code?

If you have a promotional code or gift certificate please enter this in the 'Promotional Codes' field within the Checkout and select 'Apply' to discount your order. Don't forget to set up a user account to receive details about our latest offers and promotions.

Please keep in mind that if the value of your coupon or gift certificate is larger than the total of your order, it will show a negative balance, and the payment may not process correctly. Our coupons and gift certificates are valid for one transaction only, and if you do not use the full amount, it cannot be used again at a later time. Should you have any questions or problems using your promo code, please contact us.

What is a CVN - Credit Card Verification Number?

The CVN is a security code that is visible, in print, on either the front or the back of all major credit cards. For Visa, MasterCard, and Discover cards, the card code is a separate 3 digit number located on the back of your card on or above your signature line (The panel will contain either your entire card number followed by the three-digit code OR the last four digits of your card number followed by the three-digit code). For an American Express card, it is a separate 4 digit number on the FRONT of the card, above the end of your card number.

The purpose of this code is to help validate that a genuine card is being used during a transaction, especially in situations like mail orders, telephone orders or internet orders where the physical card is not present. The CVN is uniquely associated with the plastic card that is issued to the Cardholder and is never printed on a receipt or cardholder statement, nor may it be stored in a merchants' computer system.