FAQs

• Shipping & Delivery
• Privacy & Security
• General questions
• Payment, Pricing & Promotions

Shipping & Delivery

How long does it take to get my order?

We strive to deliver your order within 2 - 3 working days after your order is placed. Occasionally some orders may take longer due to the type of product ordered.

Does Forget Me Not deliver Worldwide?

Yes, we will ship all over the world. Shipping costs may vary so please contact us for a quote at info@forgetmenotdubai.com

How much does Shipping/Delivery cost?

For any goods purchased below AED 250 a charge of 17 AED will be added. For any goods purchased above AED 250 the delivery is FREE.
For goods to be delivered outside the UAE please contact us at info@forgetmenotdubai.com.

Privacy & Security

Is it safe to order online?

Of course. Forget Me Not uses a Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online feel free to contact us on 055 618 0784 and we shall happily process your order.

Does your website use cookies?

Our website uses cookies which are small amounts of information sent from a web server to your computer. These cookies are used to retain login and state information. We do not use cookies to track your internet activity before or after you leave the Forget Me Not web environment. Any activity while you are at our web site may be monitored. No other company has access to our cookies.

I have forgotten my password, how can I find out what it is?

Not a problem, simply follow the steps to retrieve your password within the 'My Account' area or contact us at info@forgetmenotdubai.com

Are my personal details safe with Forget Me Not?

We are committed to your privacy. We do not store credit card details and at no time do we share any of our customers information with any other parties. We do retain customer information in the interest of further communication with our customers. If at anytime you would like your information removed from our files please contact us at info@forgetmenotdubai.com

Why do I need to set up an account?

Our website has some great features to help you while you shop. By setting up an account you can log in on your next visit and reorder any of your previous orders at the click of a button. You can also save favorite products in a 'wish list' to purchase at another time (this is great if you see a gift idea for someone and want to purchase it at a later date) and you can log on to see if your order has been dispatched.

General questions

What are the satisfaction guarantee conditions?

All products are conditionally guaranteed for a period of 3 months. If your product is found to be faulty during this time we will, at our discretion, replace or repair it. Please remember that these are products for children and would be subject to wear and tear.

How do I find out about specials and promotions?

Keep up to date with the latest specials and promotions by setting up a user account online. To be the first to hear about new products and receive exclusive offers become a Forget Me Not Facebook Fan

Payment, Pricing & Promotions

What payment methods do you accept?

For orders placed online we accept MasterCard & Visa cards. 

Where do I enter my promotional code?

If you have a promotional code or gift certificate please enter this in the 'Promotional Codes' field within the Checkout and select 'Apply' to discount your order. Don't forget to set up a user account to receive details about our latest offers and promotions.